Privacy Policy
We respect your privacy. Any personal information collected on this site will not be sold or given out to anyone else unless consent is granted.
Security Policy
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
Refund Policy
All fresh flower arrangements and bouquets are non-refundable. Refunds for plants are on a case by case determination. If you are unsatisfied with your arrangement or plant, please contact us within 24 hours so that we can work with you to understand the issue. Refunds for plants and hard goods are credited back to the credit card that was originally charged within seven business days of purchase. PLANT REFUNDS/RETURNS MUST BE WITHIN 7 DAYS FROM PURCHASE.
Delivery Policy
We deliver throughout the South Shore of Boston five days a week. We must receive your order by 12 pm for same-day delivery. In the event we are unable to reach your recipient we will not leave the order due to weather conditions UNLESS we have specific instructions from you, the sender, to do so. We make every attempt to contact the recipient by phone and then attempt delivery. If the recipient is not reachable we will leave a card letting them know we have a delivery for them and to contact us at their earliest convenience to arrange a pick-up or to schedule another delivery attempt. ANY SUBSEQUENT DELIVERY BEYOND THE SECOND ATTEMPT WILL REQUIRE AN ADDITIONAL FEE. We do our best to accommodate specific deliveries at specific times of the day, but cannot guarantee it.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value.